1. What prompted you to seek our services, and how did we contribute to the outcome you desired?
“When I discovered that our previous vendor had not been doing annuals on the boilers and that we were out of compliance with the low NOx emissions, I started to look around for another vendor. I found one, but when they opened the boilers to do the annuals they FREAKED OUT and said they could not handle it. I was told that you need to hire boiler people to take care of boilers and was given the name of Western. They referred me to you guys. Russ came in, surveyed the situation, told us it would be no problem to service all our needs, and it has been great ever since.”
2. In what ways have we made it easy for you to do business with us?
“City Mechanical is pro-active in figuring out what is best for HVAC systems and boilers. They don’t expect the client to know what to worry about, they worry about it for you. And then they come up with options for fixing problems or staying on top of servicing equipment so problems are avoided. Also, Russ figured out a lower-cost answer to our low NOx test failures and saved us hundreds of thousands of dollars when all was said and done. He took it on as a personal challenge to figure it out when EVERYBODY else said it couldn’t be done. That level of dedication and perseverance is worth its weight in diamonds.”
3. If a potential client was on the fence about working with us, what would you say to them?
“Do not hesitate to hire this company – I have tried many other HVAC and Mechanical companies and none comes close to the level of service and responsibility that I have encountered with City Mechanical. Not only can they do the work, they can help to strategize and help you make short and long term decisions about your systems.”
4. What’s the most important thing people should know about working with us?
“The job will get done with intelligence and skill”
5. Would you recommend our services to others, and why?
“Of all my vendors, you guys are my most reliable and easy to get along with. ABSOLUTELY! Thanks!”